Nextiva Opinions & Scores from 8,400+ Verified Clients

Nextiva has earned over 8,400 critiques with its deal with delivering Wonderful Service and an objectively spectacular enterprise communications platform.

What’s Nextiva greatest for? What do different SMBs and enterprises consider it?

This information will showcase highlights from 1000’s of Nextiva critiques, its most-loved options, and details about Nextiva to contemplate.

Nextiva Opinions & Scores

Throughout the board, Nextiva upholds a excessive degree of customer support for 1000’s of corporations with its unified communications resolution. 

Overview Web site	Ranking	Variety of Opinions
GetVoIP	4.6 out of 5	2,994
G2	4.5 out of 5	2,144
Trustpilot	4.4 out of 5	1,900
Google Opinions	4.3 out of 5	744
Gartner	4.5 out of 5	621
Whole	4.46 out of 5	8,403 critiques

GetVoIP Nextiva Opinions

GetVoIP is among the many most respected evaluate websites for the whole lot associated to VoIP, conferencing, contact facilities, and group collaboration software program. It’s a dependable useful resource to get a balanced view of how individuals take into consideration enterprise communication. 

Small enterprise critiques

Todd G. says:

The system is nice. Quick updating of individuals and modifications. Assist is quick to get on-line and fast to make modifications.

Each time I name for help, they clearly perceive my modifications, make the modifications with a verify to confirm that each one is sweet. They even have concepts on the modifications and may make strategies which are proper in keeping with my wants.

Execs: Out there 24/7 and all the time has a smile to assist.
Cons: None
Might 18, 2023

Jay H. says:

I lately helped my firm change over to Nextiva from a special service supplier. Nextiva’s assets and workers have been useful, affected person, and clear and made the transition practically seamless.

Since then, the help has been stellar, and the standard of our calls is considerably improved. The group has finished an important job of serving to particularly tailor the service to our wants as an organization.

Execs: Useful help, high quality service, good assets for transitioning from a special supplier.
Cons: None.
Might 18, 2023

Russell M. says:

Switched [to Nextiva] for its technical help. I’ve not been dissatisfied. I don’t have a lot spare time, and it’s a nice aid to have good tech help obtainable after I want them in order that I don’t should spend hours attempting to resolve the issue alone. If you’re on the lookout for a responsive firm with an important product and nice individuals, look no additional than Nextiva.

Might 1, 2023

Katy B. says:

We converted to Nextiva in 2020 throughout the pandemic, and it’s been a profitable switchover for the agency.

We have been in a position to do business from home and nonetheless obtain and make calls from our desktop app or cell gadgets with out purchasers noticing the distinction we have been within the workplace or house. We even converted our fax service as nicely to Nextiva so we may fax from a desktop.

Execs: Cell App and Desktop Choices.
Cons: Park Calls.
April 24, 2023

Randell T. says:

I’ve been with Nextiva with my enterprise for nearly 10 years. They’ve all the time been conscious of my wants for help. They’re reasonably priced. They’ll simply scale up or down relying on what you are promoting wants.

Since I first joined them as a buyer, their product choices have elevated considerably!

Execs: Nice help (stay and asynchronous), reasonably priced, scalable.
Cons: None.
April 24, 2023

Mid-market and enterprise critiques

Krista Okay. says:

I’ve personally used the Nextiva VoIP cellphone system for the final 5 years and have applied the Nextiva system for a number of purchasers, as nicely. Our shopper base is assorted throughout healthcare, authorities, and different personal industrial industries. Every set up has been a bit completely different, however the Nextiva system is adaptable to the wants of the purchasers.

The set up undertaking is streamlined, and also you actually have a “accomplice” within the implementation course of, in addition to after the set up, when wanted.

As an admin on the Nextiva system, one could make lots of the modifications that could be wanted so as to add/delete a person, change name flows or teams, and so forth; nonetheless, if I’d slightly have some help or simply work with help, they can help. Nextiva affords a number of choices for help when it’s wanted – chat, e mail, on-line portal entry with fast movies, and by way of cellphone. They’ve a help group that’s educated however have an escalation path for extra superior options when wanted. 

I personally use the Nextiva cell and desktop app, as do many in my firm, in addition to our purchasers.

In brief, I’m a fan of the Nextiva system for small to giant companies.

Execs: Worth
Cons: App
Might 1, 2023

Mark A. says:

We use Nextiva in our group of 115 workers. It’s user-friendly, and the administration portal for setting changes is intuitive. The app for the cellular phone could be very problematic. That’s my solely criticism. Usually firstly of the decision, there may be an echo & the calls drop ceaselessly. I hope Nextiva can repair this sooner or later within the close to future.

Execs: Worth
Cons: App
Might 16, 2023

Kenyatta C. says:

I take pleasure in working with the Enterprise group for any setup, configurations, or working to resolve a problem. They’re educated and useful.

It’s a pleasure to obtain nice buyer help and to be shared data for self-service choices sooner or later if wanted. This makes myself and my group outfitted to handle our companies and clients as nicely.

April 18, 2023

Tiffany Okay. says:

Whereas a little bit expensive, our company appreciates the worth we obtain from Nextiva. The decision recording options and good customer support we get from the 1-800 quantity make the worth price it. Any time we now have had any questions relating to utilizing our telephones, Nextiva has gone above and past, irrespective of how small our request was. Thanks, Nextiva!

Execs: Good customer support.
Cons: None.
March 27, 2023

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G2 Nextiva Opinions

G2 is a famend product evaluate platform the place companies uncover, evaluate, and handle the know-how they should attain their potential.  The evaluate course of on G2 is rigorous and clear, making certain that each evaluate is from a real person with none bias.

Small enterprise critiques

Heather I. says:

What do you want greatest about Nextiva?
It was precisely what I used to be on the lookout for; a right away resolution with out the headache. I known as from a referral, and by the point I bought off the cellphone, I had established a cellphone system for my company prepared for quick use. 

What issues is Nextiva fixing and the way is that benefiting you?
I began with a Google Voice quantity and now I’ve established direct numbers for all my group and a manner for them to work from anyplace. 

Ranking: 5 out of 5
June 21, 2023

Administration Guide (Nameless) says:

What do you want greatest about Nextiva?
The platform is tremendous user-friendly. Voicemail permits you to file by their software program, or you possibly can add your individual recording. The decision flows are nice for small companies attempting to handle their incoming calls. Callers might be directed to recorded strains for fundamental data, releasing up time for workplace workers to do issues different than simply answering the cellphone all day. 

What issues is Nextiva fixing and the way is that benefiting you?
We now have a distant worker working overseas, and this permits her to name and textual content our clients with an area quantity and permits her to succeed in us straight by way of textual content message with out incurring worldwide charges. 

Ranking: 5 out of 5
June 21, 2023

Kaylyn M. says:

What do you want greatest about Nextiva?
The onboarding agent was extraordinarily useful and affected person, as I didn’t have all the knowledge wanted. They defined the whole lot and answered all questions with clear solutions! 

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva is being utilized to start out our name heart infrastructure. It permits us to have one space the place we will see and monitor our calls, view reporting, and guarantee our brokers are offering wonderful service. 

Ranking: 5 out of 5
June 15, 2023

Mid-market and enterprise critiques

Raimer E. says:

What do you want greatest about Nextiva?
Normally, I’m delighted with Nextiva’s efficiency. It integrates many benefits for our enterprise, together with adapting capability and communication companies as wants come up rapidly. It additionally offers the flexibleness so as to add or take away customers, adapt features and broaden the infrastructure with out expensive {hardware} investments or complicated configuration modifications. One of many excellent options of this software program is its use of encryption applied sciences, information redundancy and safe servers to safeguard confidential data and guarantee uninterrupted service operation.

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva has revolutionized my enterprise, altering the principles of the sport. One among its foremost benefits is its intuitive person interface, which simplifies the administration of all my communication channels, akin to calls, videoconferences and messaging, from a single platform; Nextiva additionally affords me the potential of adapting my communication preferences based on the particular wants of my firm, giving me the required flexibility. As well as, it’s important to say its wonderful integration with different enterprise instruments, akin to Salesforce, which considerably impacts our workflow’s effectivity.

Ranking: 4.5 out of 5
June 23, 2023

Bella H. says:

What do you want greatest about Nextiva?
We love how straightforward is to get the invoices for our 80 places of work, and we love the app. 

What issues is Nextiva fixing and the way is that benefiting you?
We used to pay for therefore many alternative companies, however now we will have just one service supplier. 

Ranking: 5 out of 5
June 13, 2023

Anthony S. says:

What do you want greatest about Nextiva?
The software program is straightforward to make use of, provisioning new telephones is straightforward, and the interface is straightforward to navigate. 

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva affords us a whole VoIP, texting, and name heart resolution while not having a number of corporations and units of software program. 

Ranking: 4.5 out of 5
June 22, 2023

Joshua S. says:

What do you want greatest about Nextiva?
Any time you need assistance, they’ve a number of channels to help. There’s all the time a useful resource or individual to assist with something you want. I’ve not been dissatisfied. 

What issues is Nextiva fixing and the way is that benefiting you?
Nextiva permits us to centralize all of our distant workplace phone programs. This makes it a lot simpler to watch and handle a number of websites. The cellphone service itself can be very dependable. Nextiva assists you each step of the way in which. 

Ranking: 4.5 out of 5
October 14, 2022

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Gartner Peer Insights Opinions About Nextiva

In terms of a evaluate website that caters to the enterprise, look no additional than Gartner Peer Insights. This platform is an accumulation of buyer critiques and rankings from verified professionals.

Gartner Peer Insights is acknowledged for its stringent evaluate course of, making certain that each one critiques are genuine and unbiased. With that mentioned, let’s dive into what the Gartner Peer Insights critiques should say about Nextiva.

Small enterprise critiques

Director of IT in Manufacturing says:

Nextiva has been nice. I considerably adopted the system after I took over as Director, however I’ve been pleasantly stunned by it. Our account supervisor has been superior and nice to work with. He responds rapidly and with at the least some type of resolution each time.

What do you want most concerning the services or products?

The convenience of use when creating a brand new person [and] provisioning new gadgets The general administration capabilities.

Ranking: 5.0 out of 5
Might 5, 2023

Buyer Service Supervisor in Actual Property says:

Personally, I’m certain this device helps me with shopper interplay day by day since I work straight with appointments coordination between a number of events. This can be a actually efficient communication device certainly.

What do you want most concerning the services or products?

Straightforward set up – Actually quick and dependable set up course of. Nice connectivity – A really secure connectivity worldwide. Person pleasant – Info could be very clear and helpful for customers. 

Ranking: 5.0 out of 5
Might 3, 2023

Director of Know-how in Manufacturing says:

General Nextiva has been one of the best VoIP resolution I’ve used. Their customer support is unmatched within the trade

What do you want most concerning the services or products?

Customer support, integration help, ease of administration.

Ranking: 5.0 out of 5
November 17, 2022

Mid-market and enterprise critiques

Audit Affiliate in Healthcare says:

Nextiva has been nice. I considerably adopted the system after I took over as Director, however I’ve been pleasantly stunned by it. Our account supervisor has been superior and nice to work with. He responds rapidly and with at the least some type of resolution each time.

What do you want most concerning the services or products?

The convenience of utilizing my laptop computer to reply, switch, and make calls, all workers are listed within the laptop computer software so no want for firm [phone extensions].

Ranking: 5.0 out of 5
March 29, 2023

Workplace Supervisor in Enterprise Providers says:

Customer support with Nextiva is great! I’ve no bother getting help when wanted, however the portal could be very person pleasant. I can all the time discover a solution or somebody keen to work with me to resolve the issue, which doesn’t happen fairly often! Most lately, I had a billing query and this was investigated and answered promptly.

What do you want most concerning the services or products?

Straightforward admin portal navigation, great customer support and high quality of calls. The help group chat is without doubt one of the best to make use of, with a fast transferring queue.

Ranking: 5.0 out of 5
October 31, 2022

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Opinions Across the Internet

U.S. Information & World Report

U.S. Information is a number one digital information and knowledge writer. Their evaluation not solely positioned Nextiva as one of many high VoIP suppliers however named them the greatest enterprise cellphone system in 2020, 2021, and 2022.

Clients can get limitless calling all through the U.S. and Canada, an area or toll-free quantity, at the least 1,500 toll-free minutes, web faxing, and voicemail to e mail notifications with all plans. Nextiva additionally offers varied conferencing choices and the flexibility to schedule conferences by integrations with Google and Outlook. […]

Nextiva offers enterprise clients with three extremely customizable service plans: Important, Skilled, and Enterprise. Not like some VoIP companies, Nextiva offers upfront pricing for its plans. Furthermore, upon getting 100 customers, the price maxes out at $39.95 monthly per person. Along with scalability, Nextiva’s pricing is clear and straightforward to calculate.

In 2023, U.S. Information named Nextiva the second-best enterprise cellphone system.

WP Newbie

Small enterprise house owners and entrepreneurs have seemingly visited WP Newbie earlier than. WP Newbie is greater than a weblog — it’s a hub of tutorials, guides, and product critiques for small companies utilizing WordPress.

After the corporate thought of a number of VoIP cellphone companies, it determined to use Nextiva.

Over the past two years of utilizing Nextiva as our unified communication platform, we now have come to actually recognize a few of their different superior options like video conferences for convention calls, audio conferencing, and voicemail transcription.

What our group actually likes about Nextiva is their excessive name high quality, just about 100% uptime, and the truth that we will obtain cellphone calls on the go from our iPhone (iOS), Google Android telephones, in addition to our tablets & laptops.

Enterprise.com

Beginning and working a profitable enterprise isn’t straightforward. That’s precisely what Enterprise.com goals to resolve. Their intensive guides and complete critiques assist entrepreneurs study and get useful enterprise product suggestions. 

Nextiva stood out from different enterprise cellphone companies with its new, unified interface that retains all of your buyer and worker communications in sync. 

Firms can ditch the spreadsheets and use Nextiva development evaluation to extend visibility into previous, current and future actions. Certainly, Nextiva’s enterprise intelligence options make it one of the best small enterprise cellphone system for analytics and reporting. And with NextivaONE’s desktop apps, customers can see a buyer’s historical past, from emails to textual content messages, with out switching functions.

It’s no shock why Enterprise.com rated Nextiva a strong 9 out of 10 for its user-friendliness, reliability, and total options. 

Information about Nextiva

Most-Beloved Nextiva Options

Nextiva is famend for its enterprise VoIP cellphone system, which is filled with options designed to reinforce communication and productiveness.

Let’s dive into the highest 10 VoIP options customers rave about of their critiques: 

1. Auto attendant: This enterprise cellphone characteristic permits corporations to profit from automation for incoming calls, offering an expert first impression.
2. Superior name routing: Nextiva’s clever name routing ensures no name goes unanswered, optimizing customer support. Direct inbound calls to your help or gross sales group primarily based in your set standards.
3. Cell app: The NextivaONE app lets customers keep in contact with clients and group members anyplace, making enterprise communication seamless and environment friendly.
4. Enterprise SMS: Nextiva offers built-in enterprise textual content messaging (SMS) help that works throughout all mobile carriers. It lets customers ship texts from their enterprise cellphone strains.
5. Video conferencing: Nextiva affords high-quality voice and video conferencing, facilitating efficient group collaboration. Simply be a part of a convention name with a click on with the Nextiva desktop or cell app.
6. Voicemail to e mail: Get an correct voicemail transcription and attachment on to customers’ emails in order that they by no means miss particulars after they’re busy. This fashion, customers can streamline how they verify their missed calls with out losing time.
7. Platform integrations: Combine your most well-liked enterprise collaboration instruments with Nextiva, enhancing its performance and usefulness on your entire group. Nextiva integrates with Salesforce, Oracle Gross sales Cloud, HubSpot, and Microsoft Outlook.
8. Name recording: Report cellphone calls within the cloud for high quality management and coaching functions. Report and retailer cellphone calls securely for as much as six months. 
9. Enterprise cellphone numbers: Nextiva walks new customers by selecting enterprise cellphone numbers and transferring (porting) their present numbers at no cost. Its onboarding group ensures your strains are all the time operational.
10. Wonderful Service: Everytime you want a second opinion or need some assist organising a cellphone characteristic, Nextiva contains 24/7 buyer help with each plan.

Along with these useful options, Nextiva offers free on-line faxing, a complementary toll-free enterprise quantity, and Microsoft Outlook integration, making it a wise alternative for enterprise house owners. 

Why Nextiva Tops the VoIP Business

We may rattle off a bunch of the explanation why we’re one of the best VoIP supplier for companies. Or, we may let our clients share the highest 4 the explanation why Nextiva earns its excessive reward.

1) One platform to energy their enterprise

When you will have your organization’s communications in a single place, you not solely save time but in addition have the context you must handle your entire buyer and group conversations.

All Nextiva clients get limitless nationwide calling. However on its Enterprise plan, they get limitless convention calls, display sharing, and name recording.

This fashion, small enterprise house owners get the perception to offer stellar buyer experiences.

2) Ease of use retains everybody glad

You don’t should be an IT wizard to make use of Nextiva, with a simple onboarding course of. They don’t have the time to discover ways to arrange a cellphone system from scratch.

3) Excellent buyer help

Regardless of the place you get what you are promoting cellphone service, you’re going to have questions. Even IT workers get caught typically. Nextiva help is there on your group each time they want a second opinion or a refresher on utilizing its cellphone options. 

4) Extremely-reliable communications community

Enterprise communications should be dependable and reliable on your clients and your group. It’s why Nextiva has invested thousands and thousands into growing a multi-point, redundant community engineered for wonderful name high quality and uptime. 

The Backside Line: Nextiva is the Greatest Alternative for Enterprise VoIP

Nextiva clearly stands out because the champion for enterprise VoIP options. There are various causes, however let’s sum it up to a couple key factors: 

• Upholds superior community high quality: Nextiva delivers crystal-clear name high quality from its actively monitored enterprise-grade community, making certain each cellphone name and video assembly is nearly as good as it may be. Each information heart meets stringent safety requirements set by ISO/IEC 27001. 
• Consists of high enterprise options: Nextiva affords an enormous array of options, from voicemail-to-email performance to a robust IVR, in addition to easier options like name movement builder and auto attendants to maintain what you are promoting communication on-line.
• Gives greater than cellphone service: Nextiva affords rather more than dependable cloud cellphone service. It now has social media administration and fame monitoring as part of its product suite. These options are vital for any firm to construct its model and assist its clients — and one thing you received’t get from RingCentral or Ooma.  

Amongst many others, these factors have been echoed by the 1000’s of glad clients of their critiques, reinforcing Nextiva’s place as your best option for VoIP cellphone service.

Searching for extra VoIP supplier comparisons? Take a look at these head-to-head comparisons: 

FAQs about Nextiva

Editor’s Notice: Buyer critiques have been calmly edited for readability and grammar. Among the evaluate websites talked about could earn a price for serving to enterprise house owners discover one of the best enterprise cellphone service for his or her wants.