English for Flight Attendants: 60+ Phrases and Phrases You Ought to Know [with Audio]
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As a flight attendant, you get to journey everywhere in the world and meet individuals from numerous nations—a lot of them English audio system.
In an effort to talk with these passengers, you have to to know some key phrases and phrases.
On this publish, you’ll study over 60 English phrases that you need to use on airplanes and in airports to succeed at your job.
By reviewing these phrases, you’ll really feel extra snug and assured in your English abilities wherever you go.
Contents
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Navigating the Airport
That is the important vocabulary you have to know in regards to the airport:
- airline
— An airline is an organization that owns airplanes. Some examples are American Airways, Delta Airways, Singapore Airways and Emirates. - airfare
— Airfare is the value of a aircraft ticket. - flights
— A flight is a visit made on an airplane between two locations. - layover
— A layover is when passengers should get off one aircraft and get on one other aircraft in an effort to attain their closing vacation spot. Layovers may be simply minutes, hours and even days! - terminal
— A terminal is a big constructing the place passengers get on and off flights. Giant airports could have a number of terminals, typically labeled with letters. Small airports solely have one terminal. - gate
— The gate is the place passengers sit and wait to board their flight. Each flight leaves from a gate, and they’re normally numbered. The gate can also be the place the flight attendants will examine passengers’ paperwork and assist them get on the aircraft. - runway
/ tarmac
— The place the place planes take off, land and journey to and from the gates. This floor is often made from asphalt or concrete. - arrivals
— Arrivals are flights which are arriving on the airport. There may be an arrivals board
that exhibits which flights are arriving and at what occasions. - departures
— Departures are flights which are leaving the airport. There’s a departures board
(normally proper subsequent to the arrivals board) that exhibits which flights are leaving and at what occasions. - on time
— When a aircraft is on time, it’s going to arrive or depart on the scheduled (deliberate) time. - delayed
— When a flight is delayed, it’s going to take longer to reach or depart than deliberate. - canceled
— Canceled flights are flights that aren’t going to occur. Passengers might want to discover completely different flights to their locations. Canceled flights normally seem in pink on the arrivals and departures boards, in order that passengers can simply see them. - check-in
— Test-in is the place passengers should present their journey paperwork (corresponding to passports and visas) to airline workers. The airline workers will be certain they’ve the appropriate paperwork to journey, and they’re going to put together the passengers’ suitcases to be placed on the aircraft. - boarding
— A flight is boarding when passengers are getting on the airplane. - misplaced and located
— When individuals lose objects within the airport, they might be delivered to the misplaced and located. Folks can then go there to seek out an merchandise that they misplaced. - baggage storage
/ baggage storage
— Vacationers could wish to go away their suitcases someplace in order that they will exit the airport. That is frequent when passengers have lengthy layovers and wish to see town they’re ready in till their subsequent flight leaves.
These are an important phrases for the airport. Yow will discover extra vocabulary associated to airports and flights right here.
Getting On Board
A vital a part of being a flight attendant helps passengers get onto the airplane. Right here is a few necessary vocabulary about tickets, seating and serving to passengers board the aircraft.
- rows
— A row is a line of seats that goes from one aspect of the aircraft to the opposite. These rows are numbered, beginning with row 1 on the entrance of the aircraft. Passengers normally should board the aircraft by group quantity, which relies on the row the place they are going to be sitting. - window seats
— Window seats are positioned subsequent to the aircraft’s home windows, on the edges of the aircraft. The window seats on the left aspect of the aircraft are labeled with the letter A. The subsequent column of seats is labeled B, then C and so forth. - aisle seats
— The aisle is the hallway the place individuals can stroll from the entrance to the again of the aircraft. Aisle seats are the seats closest to the aisle. - exit row
— The exit row is the row of seats close to the emergency exit. You will want to be sure that robust, wholesome individuals sit in these rows in order that if there may be an emergency, they will open the emergency exit door. Aged individuals and youngsters mustn’t sit on this row. - normal
— Customary seats are regular seats that don’t have any restrictions or particular providers (corresponding to further house). - bulkhead
— Bulkhead seats provide extra leg room
(further house the place passengers can stretch out their legs and be extra snug). There aren’t many of those seats on a aircraft.
Sorts of tickets
- First Class
— The primary rows of the aircraft are First Class seats, that are normally larger and extra snug with more room between rows. First Class passengers could obtain particular providers whereas on the flight and get to board the aircraft first. For these causes, First Class seats are costlier. - Enterprise Class
— Seats in Enterprise Class have fewer particular providers and advantages than First Class, however they’re higher than economic system seating (see beneath for definition). Enterprise Class seats are normally rather less costly than First Class seats. - Financial system Class
— Financial system Class seating is the place most passengers will sit. These tickets are inexpensive than First and Enterprise Class. That is often known as coach seating
.
Realizing the Aircraft
Throughout your flight attendant coaching, you can be examined in your understanding of planes and their components. Additionally, you will want to have the ability to talk with airline and airport workers who could use technical vocabulary to speak in regards to the aircraft.
Listed below are some key phrases to study:
- jetbridge
/ jetway
— This can be a movable bridge that appears like a protracted hallway. It connects an airplane to the terminal and permits passengers and airline workers to board the aircraft. Different names for it embrace skybridge
, airbridge
and boarding bridge
. - airstairs
— These are cellular (movable) stairs that join the airplane doorways to the runway. Once you board and deboard a aircraft utilizing airstairs as an alternative of a jetbridge, you’ll typically take a shuttle
(a small bus) between the terminal and the aircraft so that you do not need to stroll on the runway. - fuselage
— That is the primary a part of the airplane, the place passengers sit and the place baggage/baggage is saved. - passenger cabin
— That is the part of the airplane the place all of the passengers sit. - cockpit
— That is the place the pilot
(the particular person flying the aircraft) and the co-pilot
(somebody who assists the pilot) sit and management the aircraft. Passengers are by no means allowed within the cockpit. - freight maintain
/ cargo maintain
— That is the place all the bags/baggage is saved for the passengers. - overhead compartment/bin
— That is the place on the aircraft the place passengers retailer their carry-on baggage and different private objects throughout the flight. Flight attendants normally help by closing the overhead compartments as soon as they’re full.
Air site visitors management
Air site visitors controllers are the individuals on the airport who give pilots directions for take-off, flight and touchdown. They work within the radio management tower
and make sure the protected and environment friendly motion of plane within the airspace.
Whereas speaking with air site visitors management is the pilot’s job, on uncommon events you might want to grasp and talk with them. This implies you have to to know the particular, technical language that’s utilized by air site visitors management often called the NATO Phonetic Alphabet
.
This alphabet is used to spell out necessary phrases on a radio in order that no one misunderstands or miscommunicates. You may apply listening to air site visitors management at worldwide airports right here.
Giving Security Directions
When all of the passengers are on the airplane, you have to to welcome them and provides them security directions. You may apply saying these directions by watching movies from airways, corresponding to this in-flight security announcement from the favored airline Delta:
Right here is a good instance of an in-flight security announcement that you could apply studying out loud. Begin by studying it slowly, after which enhance your velocity as soon as you are feeling extra assured. Examine your self to the voice studying the Delta announcement to examine your velocity and pronunciation.
Yow will discover a library of brief movies on FluentU for extra apply. Every video has subtitles that allow you to click on on any phrase because the video performs to listen to its pronunciation and see it utilized in different conditions. You can even replay any sentence that’s providing you with bother, and take customized quizzes that can assist you keep in mind new vocabulary.
Serving Passengers
Whereas it’s not your solely job, you have to to serve passengers on the flight. You’ll present them with meals, drinks and different objects and providers for consolation and security.
Meals and drinks
- beverage
— One other phrase for a drink. This might embrace water, espresso, tea, juice, soda/tender drinks or alcoholic drinks (normally obtainable for an extra value). - complimentary
— Complimentary signifies that one thing is free, or that passengers do not need to pay for it. Most airways provide complimentary drinks and snacks on their flights, and a few provide complimentary meals on longer flights. - specialty meals
— Normally passengers will be capable of select from two sorts of meals for his or her meal on the flight. Generally they’ll want a specialty meal. These are meals ready for passengers with distinctive diets. Make certain that precisely who wants specialty meals. - vegetarian
— This can be a specialty meal for individuals who don’t eat any meat, together with beef, pork, hen, fish and different seafood. - vegan
— This can be a specialty meal for individuals who don’t eat any meat or different animal merchandise. Which means they don’t eat milk, cheese, yogurt, butter, eggs, honey or the rest that’s produced by an animal. - kosher
— This can be a specialty meal for Jewish individuals who observe guidelines about their diets. Kosher meals is ready in a particular method, and sure meals aren’t allowed. - allergic reactions
— Some passengers could have allergic reactions (unhealthy reactions) to sure meals, corresponding to peanuts, milk, gluten or seafood. If a passenger tells you that they’ve an allergy, be very positive that you don’t give them a meal with that ingredient.
Objects
There are a couple of objects which are typically given to passengers to assist them really feel extra snug whereas touring. Listed below are some objects that you could be distribute or be requested for:
- in-flight leisure
— This was once a film that was performed for all passengers, however these days it’s extra typically a set of flicks, TV exhibits and video games that they will select from on the display screen in entrance of their seat. - blanket
and pillow
— It is not uncommon for flight attendants to offer passengers this stuff on in a single day flights to allow them to sleep extra comfortably. - slippers
— On lengthy in a single day flights, particularly between completely different continents, you might give passengers slippers to allow them to take off their sneakers and hold their toes heat and cozy throughout the flight. - headphones
— Flight attendants typically move out headphones to those that need them to allow them to take heed to the in-flight leisure. - moist towel
— A moist towel normally is available in a small package deal and permits passengers to wash their palms with out going to the lavatory.
Paperwork and data
When flying internationally, passengers might want to undergo customs
and immigration
.
You will want to distribute necessary customs and immigration paperwork to passengers earlier than the aircraft lands, and you might want to offer directions about easy methods to fill out the paperwork.
Be sure to are conversant in these paperwork. Passengers could ask you questions on these paperwork, so you need to learn to fill them out.
Maintaining Order on the Aircraft
Your main position as a flight attendant is to hold individuals calm and hold issues organized whereas ensuring that everyone stays protected and wholesome.
It’s possible you’ll want to offer passengers updates if you will expertise:
- route modifications
— When the trail or route of a journey is altered or modified. - delays
— When the flight doesn’t occur as deliberate and is postponed or takes longer than anticipated. - unhealthy climate
— When the climate circumstances are unfavorable, corresponding to heavy rain, robust winds or storms. - turbulence
— The bumpy or shaky motion skilled throughout a flight attributable to irregular air currents or atmospheric disturbances.
Additionally, you will have to be sure that individuals observe the foundations and insurance policies of the airline. Listed below are some issues that you simply may have to say to passengers to maintain them protected:
Flying generally is a irritating expertise for some individuals. If passengers are scared, offended, nervous or upset, you should attempt to hold them calm. Use these phrases to let passengers know that you simply wish to assist:
Dealing with Medical Emergencies
Whereas emergencies don’t occur typically, you all the time should be ready. If one of many passengers is having a medical emergency, you might have to ask them one of many following questions:
Working towards English Pronunciation
On the gate and on the aircraft, you might want to make use of a microphone to offer directions to the passengers. Giving these directions requires a well-rounded vocabulary and correct pronunciation.
It is rather necessary that you simply communicate slowly and clearly and use an important English accent. You need to apply announcing:
- English letters — Letters are necessary when speaking about seating and terminals, and you might have to spell a passenger’s identify out loud.
- English numbers — You will want to inform individuals once they can board the plan primarily based on their row or group quantity. You may additionally have to resolve points when individuals are within the improper row or seat.
Additionally, you will typically must name out the names of passengers. Listed below are some sources that can assist you learn to pronounce frequent English names:
- Pronouncenames.com: You should use this web site to lookup the pronunciation of any identify.
As a flight attendant, you have got tons of alternatives to fulfill new individuals and apply your English.
Preserve reviewing and practising these key phrases, and you’ll really feel extra assured in your skill to speak with English audio system, regardless of the place you’re on this planet!
Obtain:
This weblog publish is accessible as a handy and transportable PDF that you simply
can take anyplace.
Click on right here to get a replica. (Obtain)
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